In-product customer success

Every user gets a success manager.

AI staff live inside your product. They know it from your code, spot each user the moment they struggle, and step in right there in the session. Shipped with one PR.

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From your codebase to a staffed product

One scan to map every user journey. One PR to put staff on duty.

  1. Scan. Point the CLI at your repo: npx @holostaff/cli. An agent reads the code and learns your product.
  2. Map. It draws every user journey on a canvas and flags where users stall, get confused, or drop off.
  3. Hire. Turn its proposals into staff. Give each one a face, a voice, and a job: onboarding, activation, retention, expansion.
  4. Rehearse. Before any real user sees them, your staff face simulated users. AI visitors run the real scenarios and every reply is graded.
  5. Ship. holostaff deploy opens a pull request. Your engineers review it like any change.
  6. Measure. Watch lift where it counts: activation, retention, expansion. A built-in impact dashboard shows what your staff changed.

What changes when your product is staffed

  • More users activate. Staff catch the stall in the session, not in a churn report.
  • More of them stay. Day-30 retention moves when week-one struggle is handled 1:1.
  • Accounts grow. Expansion nudges land per user, at the right moment.
  • Fewer tickets. Questions get answered on the screen, before they are typed.

Autopilot you supervise

You approve every staff member. They rehearse against simulated users before going live. They ship through your normal PR review. Every intervention is logged and revocable.

Frequently asked questions

How is this different from product tours like Appcues or Pendo?

Tours are pre-recorded and the same for everyone. Staff know your product from the code, watch each user, and act only when that user needs it.

How is this different from a support chatbot?

A chatbot waits to be asked. Staff see the screen and step in at the moment of struggle.

How is this different from AI customer success tools?

Those automate the CS office: health scores, summaries, emails after the fact. Holostaff works inside the product, during the session.

What does setup take?

One scan, review the map, hire staff, and holostaff deploy opens the PR. No instrumentation, no data migration.

What does it work with?

Any web stack. The CLI reads your repo. Staff run from one script tag plus the SDK.

Do I need a credit card?

No. Start free with your work email.

Who is in control?

You. Every staff member is approved, rehearsed, shipped through your PR review, logged, and revocable.